Ozwin Casino Privacy Policy — Your Data is Fully Secure

Welcome to Ozwin Casino. This privacy policy explains how Ozwin Casino collects, uses, and protects your personal information. By using our platform, you consent to this privacy policy.

Ozwin Casino believes privacy is a fundamental right for every player. We are committed to being fully transparent about how we collect and use your information. This document is written in plain English so every user understands their rights and how their data is protected.

This Privacy Policy applies to the Ozwin Casino website, mobile version, and all related services. We follow international data protection regulations to keep your information safe.

Ozwin Casino collects two types of information from you — details you provide directly, and data collected automatically.

Information You Provide:

• Name, Date of Birth & Gender
• Email Address & Mobile Number
• Current Address & Postal Code
• National ID or passport number (for KYC verification)
• BKash, Nagad, or Rocket account details (for payment verification)
• Support Contact Records

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Traffic Source & Navigation Patterns
• Gaming History & Transaction Records
• Login Time & Location

The table below shows what information is collected and for what purpose:

Ozwin Casino uses your information only for specific, legitimate purposes. Below is a full list of how we use your data:

• Account Management: To create, maintain, and verify your account identity.
• Service Delivery: To process gaming services, deposits, withdrawals, and bonuses.
• Contact: To send important updates, security alerts, and promotional offers.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze and improve your gaming experience at Ozwin Casino.
• Responsible Gaming: To identify problematic gaming patterns and provide appropriate assistance.

Ozwin Casino never sells your information. However, in certain circumstances, data may be shared with trusted third parties:

• Payment Processor: With payment gateways such as bKash, Nagad, and Rocket, solely for the purpose of processing transactions.
• Game Provider: To provide gaming services in partnership with licensed game software companies.
• Regulatory Authority: To meet legal obligations and comply with licensing requirements.
• Security Partners: For fraud prevention and KYC verification.

We have strict data processing agreements with every third party. They may only use your information in accordance with Ozwin Casino's instructions and are strictly prohibited from using it for their own purposes.

Ozwin Casino uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Cookies we use:

• Essential Cookies: Essential for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your preferred language and game settings.
• Analytics Cookies: To understand which parts of the site are used most. This information is completely anonymous.
• Security Cookies: To detect fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may limit your access to certain features on Ozwin Casino.

Ozwin Casino follows the highest industry standards to protect your information. Core components of our security framework:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Firewall Protection: Multi-layered firewall protection against unauthorized access.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Regular secure backups are performed.

As an Ozwin Casino account holder, you enjoy the following rights:

Ozwin Casino retains your information only for as long as necessary. Key data retention guidelines:

• Active Account: All data is retained for the duration your account remains active.
• After Account Closure: Transaction records are typically retained for up to 5 years to meet legal requirements.
• KYC Documents: May be retained for up to 7 years in accordance with regulatory requirements.
• Support Contact: Support chat records are retained for up to 2 years after an issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 1 year.

After the retention period, Ozwin Casino permanently deletes or anonymizes your data using secure methods so that you can no longer be identified.

Ozwin Casino strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

If we become aware that personal data has been collected from a minor, we will immediately close that account and delete all associated information. If a parent or guardian suspects their child is using Ozwin Casino, please contact our support team.

Ozwin Casino reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A banner or pop-up will be displayed when you log in to the platform.
• The date at the top of this page will be updated to reflect any changes.

Continuing to use Ozwin Casino after a new policy takes effect means you accept the updated Privacy Policy. We recommend checking this page regularly to stay informed.